By using this website you agree to be bound by the terms and conditions set out on this webpage. If you do
not accept these terms and conditions, you must refrain from using this website.
This website is owned and operated by The Speech Department (referred to in these terms and conditions
as ‘we’, ‘us’, or ‘our’).

1. INTELLECTUAL PROPERTY
Unless otherwise indicated, all materials used on this website (including text, graphics, logos,
icons, sound recordings and software) are subject to copyright, trade mark or other intellectual
property rights that are owned or licensed by us. You may only access and use these materials for
non-commercial or personal use, except to the extent permitted by law or where you have received
prior written approval from us.

2. LIABILITY
We make no warranties or representations about this website or any of its content and will not be
responsible to you or any third party for any direct or consequential loss suffered in connection with
the use of this website. To the maximum extent permitted by law, we exclude any liability that may
arise due to your use of our website and/or the information or materials contained on it. You agree
to indemnify us for any loss or liability arising out of your use of this site.

3. EXTERNAL LINKS
Our website may contain links to websites operated by third parties. Those links are provided for
convenience and may not remain current or be maintained. Unless expressly stated otherwise, we
do not endorse and are not responsible for the content on those linked websites and have no
control over or rights in those linked websites.

4. UPDATES
We may change these terms and conditions at any time by updating this webpage and your
continued use of the website following such update will represent an agreement by you to be
bound by the terms and conditions as amended.

5. JURISDICTION
Your use of the website and these terms and conditions are governed by the laws of New Zealand.

6. REFUND POLICY FOR WEDDING SPEECH WIZARD
Refund Requests: Customers must request refunds within 7 days of receiving their generated speech via our contact page, stating the reason for their dissatisfaction.
Quality Concerns: If the speech does not meet expectations due to incorrect or incomplete form submission, customers are offered a redo. If the issue persists after the redo and we acknowledge the subpar quality, a refund will be issued.
Refund Processing: Refunds are processed through Stripe and are expected to be returned to the customer’s account within 7-10 business days, depending on Stripe’s processing times.

7. REFUND POLICY FOR BESPOKE SERVICES
Payment and Access: Full payment is required before access to the final speech/vow set is granted. The process includes an initial consultation, writing phase, and a review phase through paywalled access.
Feedback and Revisions: Comprehensive feedback must be provided after the initial draft within the established timeframe. A second round of feedback is permitted if further changes are needed. Subsequent changes after this feedback are final.
No Refunds: Refunds are generally not provided except under special circumstances, such as service errors or unforeseen cancellations.